A guide to troubleshooting your WordPress website:
- Update your website: Check the updates in your dashboard (Dashboard > Updates) and make sure everything is up-to-date. Read this post on updating and backing up your website if you are unfamiliar with the process.
- Login with an Administrator-level login: Your website has a custom user role called “Easy Admin,” which streamlines your dashboard for everyday use. Try logging out and logging in again with the Administrator level login. If you’re not sure which login to use, check your Users list and check for users with the Administrator user role. Find one with an email address you have access to, and login with that. (You may need to reset the password if you don’t have it. That’s fine–it’s for your use.)
- De-activate plugins: Did you recently install a plugin? Try deactivating it and seeing if your problem clears up.
- Clear your cache: If your website isn’t reflecting recent edits to text, products, or images, try clearing the cache. You may need to do this in two places:
- In your dashboard: go to the caching plugin’s page and click “delete cache.”
- In your browser: follow these directions if you aren’t sure how to delete your browser cache.
- Still stuck? Get all the details: If neither of the above work, please fill in the form below. It helps provide me with all the details I need to solve your problem efficiently.